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frequently asked questions

General

General

How do I enroll for benefits?

Enrolling in Boku benefits is easy as 1-2-3! When you are ready to enroll in the various benefit plans, login and complete the online forms.

Click Here to begin the enrollment process.

Please remember you have 30 days from the date you are hired to enroll in benefits.

When will my benefits start?

If you are benefits-eligible and enroll as a new employee during the initial enrollment period, your coverage begins on the first of the month following your date of hire.

When can I make changes to my benefits?

The benefit choices you make upon initial enrollment or during the annual open enrollment period will remain in place until the next Open Enrollment or change in family status, also known as a qualifying event. These qualifying events include:

  • Marriage

  • Divorce or legal separation

  • Birth or adoption

  • Child reaches age limit

  • Change in spousal employment status

  • Death

Should one of these events apply to you, it is your responsibility to contact Human Resources within 30 days to ensure continued coverage for those who are eligible. You have 30 days from the date of the qualifying event to submit the corresponding changes to your benefits.

Medical FSA

What is a Healthcare FSA?

A Healthcare Flexible Spending Account, or “FSA,” is a pre-tax benefit account that you can use to pay for eligible medical, dental, and vision care expenses that aren’t covered by your health insurance plan. You decide how much to contribute to your Healthcare FSA each year, and funds are withdrawn automatically from each paycheck for deposit into your account before taxes are deducted. The total amount you elect to contribute to your Healthcare FSA each year is available on the first day of your plan year.

What if I don't use all the funds in my Healthcare FSA?

All claims incurred during the plan year must be submitted within 90 days from the end of the plan year.  This plan does have a grace period of two-and-a-half months that allows an employee to incur expenses up until March 15 of every year.  Eligible expenses submitted (online, fax, debit card, etc.) to Discovery Benefits will be reimbursed. All funds remaining in the account at the end of the grace period will be forfeited.

What happens to the funds in my Healthcare FSA if I terminate employment during the plan year?

Only claims incurred prior to your termination date are eligible for reimbursement and you will have 60 days following your termination to submit receipts for reimbursement.  If you have contributed more to your healthcare FSA than you have spent, then you are eligible to continue the plan via COBRA.  If you have spent more than you have contributed via payroll deductions, then you cannot continue the plan via COBRA.

Dependent Care FSA

 

What is a Dependent Care FSA?

A Dependent Care Flexible Spending Account, or “FSA,” is a pre-tax benefit account used to pay for dependent care services while you are at work. The money you contribute to a Dependent Care FSA is not subject to payroll taxes, so you end up paying less in taxes and taking home more of your paycheck. Under this type of account, a “dependent “ is a child under 13 years of age (until the day of their 13th birthday) and adult dependents who can’t take care of themselves. Please keep in mind that dependents must live with you and be claimed as dependents on your tax return. Please review the eligible expense list to see what’s covered under your Dependent Care FSA.

What if I don't use all the funds in my Dependent Care FSA?

The FSA plan has a grace period, allowing enrollees to incur claims for the prior plan year until March 15th following the end of the plan year.  All claims incurred during the plan year or grace period must be submitted within 90 days from the end of the plan year.  Eligible expenses submitted to Discovery Benefits will be reimbursed promptly.  All excess funds after the runout period are forfeited.

What happens to the funds in my Dependent Care FSA if I terminate employment during the plan year?

Only claims incurred prior to your termination date are eligible for reimbursement and you will have 90 days following your termination to submit receipts for reimbursement.  If you have contributed more to your dependent care FSA than you have spent, then you are eligible to continue the plan via COBRA. 

Commuter Benefits (Parking & Transit)

 

Parking & Transit

If you are commuting to work using public transportation and/or paying for parking as a part of your daily commute, this program will help defray your costs. This benefit allows parking and transit expenses to be deducted from your paycheck. Your monthly deductions up to $315 for parking and/or $315 for transit will be deducted pre-tax.

What if I don't use all the funds for the month in my commuter benefit?

Any unused funds for the month will carry over to the following months.  

What happens to the funds in my commuter benefit if I terminate employment during the plan year?

Your Commuter Debit Card will be deactivated upon your termination date. The excess funds after deactivation are forfeited.

 

What is not an eligible commuting expense?

  • Tolls

  • Taxis

  • Gas/fuel

  • Mileage

  • Business trip costs

  • Airport parking fees

  • Parking fees at your home

Medical FSA
Dependent Care FSA
Commuter Benefits

Questions?

Contact our benefits consultant, Nicole Brown: nicole.brown@newfront.com  |  703-544-9529

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